The Complete Complainer pdf epub fb2

The Complete Complainer by Jasper Griegson epub fb2 djvu

Author: Jasper Griegson
Title: The Complete Complainer
ISBN: 1900512866
ISBN13: 978-1900512862
Other Formats: azw txt mbr lit
Pages: 274 pages
Publisher: Metro Books (September 1, 2000)
Language: English
Size EPUB version: 1827 kb
Size FB2 version: 1761 kb
Category: Crafts, Hobbies & Home
Subcategory: Home Improvement & Design

Have you ever had a holiday wrecked by a smelly hotel room? Lousy train service? Local Council Bureaucracy? A defective washing machine? Are the people responsible refusing to take your calls? Are you being fobbed off? The British aren't known for their skills at complaining; faced with endless tube delays, lousy service in a restaurant, or shoddy goods, we are more likely to apologise or roll our eyes than take up our grievances with the authority concerned. "The Complete Complainer" is a handbook on how we as consumers can stand up for our rights. It is also an entertaining guide to getting what you want without losing either your temper or your sense of humour. Although the reverse of being a dull legal text book, it outlines in clear form the essential legal principles of consumer issues - and then, much more importantly, describes the tactics needed to win through. By way of illustration, the book features the best and most effective examples of Jasper's letters.

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