Managing with Total Quality Management: Theory and Practice (Management, Work and Organisations) pdf epub fb2

Managing with Total Quality Management: Theory and Practice (Management, Work and Organisations) by Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington epub fb2 djvu

Author: Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
Title: Managing with Total Quality Management: Theory and Practice (Management, Work and Organisations)
ISBN: 0333620070
ISBN13: 978-0333620076
Other Formats: azw lit lrf txt
Pages: 216 pages
Publisher: Palgrave; 1998 edition (January 1, 1998)
Language: English
Size EPUB version: 1266 kb
Size FB2 version: 1333 kb
Category: Business & Money
Subcategory: Management & Leadership

In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.

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