Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, Sustaining Lean Improvements in Administrative Areas pdf epub fb2

Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, Sustaining Lean Improvements in Administrative Areas by Don Tapping, Tom Shuker epub fb2 djvu

Author: Don Tapping, Tom Shuker
Title: Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, Sustaining Lean Improvements in Administrative Areas
ISBN: 1563272466
ISBN13: 978-1563272462
Other Formats: docx azw lrf txt
Pages: 176 pages
Publisher: Productivity Press; PAP/CDR edition (February 22, 2003)
Language: English
Size EPUB version: 1294 kb
Size FB2 version: 1477 kb
Category: Business & Money
Subcategory: Management & Leadership

Bring Lean Improvements to the Administrative Areas of Your Organization!

Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.

BONUS CD! Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!


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