Interpersonal Skills: Goal Directed Behaviour at Work pdf epub fb2

Interpersonal Skills: Goal Directed Behaviour at Work by John Hayes epub fb2 djvu

Author: John Hayes
Title: Interpersonal Skills: Goal Directed Behaviour at Work
ISBN: 0044455003
ISBN13: 978-0044455004
Other Formats: doc txt rtf docx
Pages: 288 pages
Publisher: Routledge (October 3, 1991)
Language: English
Size EPUB version: 1376 kb
Size FB2 version: 1865 kb
Category: Business & Money
Subcategory: Human Resources

This book defines interpersonal skills as goal directed behaviours used in face to face interactions which are effective in bringing about a desired state of affairs. It offers a series of conceptual frameworks that can be used for reading behaviour, that is for diagnosing what is going on, and for deciding how to act. Some of the skills which are examined in detail are listening, listening to non-verbal messages, information-getting, explaining, presenting, helping, influencing, negotiating and working with groups.

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